GETTING STARTED

• Do I have to be home while you clean?

  You do not have to be home for your clean as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

• Do I Need To Provide Cleaning Supplies For The Service?

  Our house cleaners arrive equipped to complete the work. We bring all required products to give your home a great clean, vacuums, mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.

• How Long Does A Typical Cleaning Service Take?

  A standard-size home takes about three hours to clean. Your home may take more or less depending on its size and which services you request.

• How Much Does Recurring Maid Service Cost, And What Factors Affect The Pricing?

  The cost of recurring maid service can vary based on factors such as the size of your home, the level of cleaning required, and your location. Generally, the frequency of service (weekly, biweekly, or monthly). To get an accurate estimate, we request a customized quote right from this website or give us a call. We will provide a customized quote that takes into account your specific needs and preferences.

• What Measures Do You Take To Ensure The Security And Trustworthiness Of Your Cleaning Staff?

  We understand the importance of trust when inviting someone into your home. Our cleaning staff undergoes a rigorous selection process, including background checks and reference checks. They are trained professionals who are dedicated to maintaining the highest level of professionalism and integrity. Additionally, we are fully bonded and insured to provide added peace of mind, ensuring that you and your home are protected throughout our service engagements.

• What is included in an always deep cleaning?

  Always Deep cleaning checklist is presented below.

  Bathrooms

  • Wash and sanitize toilet, shower and sink
  • Dust and wipe all reachable surfaces
  • Wipe door handles and light switches
  • Wipe mirrors and glass fixtures
  • Mop all floors
  • Take out trash and recyclables

  Kitchen

  • Wash and scrub sink
  • Wash cabinet faces and appliances
  • Clean inside and outside of microwave
  • Clean countertops
  • Mop all floors
  • Dust and wipe all reachable surfaces
  • Wipe door handles and light switches
  • Wipe mirrors and glass fixtures
  • Take out trash and recyclables
  • Clean pantry doors

  Bedrooms and Common Areas

  • Make beds and change linens
  • Dust and wipe all reachable surfaces
  • Wipe door handles and light switches
  • Wipe mirrors and glass fixtures
  • Mop all floors
  • Take out trash and recyclables
  • Vacuum Baseboards
  • Clean refrigerator door gaskets
  • Wipe Windows
  • Clean Doorknob

  What does this service not include? We charge extra for the following:

  • Move In / Move Out Cleaning
  • Cleaning inside the fridge
  • Cleaning inside the cabinets
  • Cleaning inside the oven
  • Cleaning interior walls
  • One load of laundry

  As you are aware, the above services are time consuming and require additional resources. But don’t worry! We offer affordable prices for these services so anyone can request them.

  We also tailor cleanings to what you want to get cleaned! Just let us know which areas you’d like our cleaners to focus on, and we’ll handle the rest.

  WHAT WE CAN’T CLEAN

  •  Exterior windows
  •  Carpet cleaning
  •  Animal waste
  •  Mold removal
  •  Rust removal / Rust cleaning
  •  Industrial cleaning
  •  Lifting of heavy items
  •  Surfaces above arms reach
  •  High ceiling fans

• What if I’m not there to let the cleaning person in?

  That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

• Who should I contact if I have any issues or questions?

  you can contact the customer team at 865-288-7818 or email us at service@theroyalshine.com and Someone will respond to you shortly.

• Will the same cleaner or maid show up for all my appointments?

  If you’re happy with your cleaner you had, we’re will try our best to always try to send the same cleaner. You just have to contact us to let us know and we’ll try our best to make it happen!

• What locations do you serve?

  Royal Shine operates in EAST TENNESSE (SEVIER COUNTY, KNOX COUNTY, BLOUNT COUNTY, JEFFERSON COUNTY) and provides a variety of cleaning services.

• What are the hours of operation?

  We are open Monday – Friday 8 A.M – 5 PM

  Saturday & Sunday – 8 AM – 2 PM

• How do I schedule a cleaning?

  Go to our Booking Form to get a House Cleaning
  Quote, Move in/ Move out Cleaning or Pre-Sale Package Cleaning.

  If you are looking for Commercial Cleaning or Vacation Rental Cleaning/ Airbnb Cleaning go to our Contact US Form or call us directly to our team (865) 888-7818

FREQUENTLY ASKED QUESTIONS ABOUT OUR COMMERCIAL OFFICE CLEANING/ JANITORIAL SERVICES & OUR POST- CONSTRUCTION CLEANING

• What Should Be Included In A Cleaning Roster?

  A well-designed cleaning roster is essential for maintaining a clean and hygienic environment. By allocating cleaning tasks strategically, considering surface-specific needs, and employing trained cleaners with the right equipment, you can ensure optimal cleaning results for your office space. Remember, a pristine and well-maintained workspace not only promotes productivity but also creates a positive impression on clients and employees alike.

• How Do I Set Up A Business Cleaning Schedule?

  A professionally structured cleaning schedule tailored to your office’s unique needs is the key to maintaining a spotless and inviting working environment. By availing of our expert consultation services, you can benefit from a comprehensive assessment, transparent pricing, and a team of dedicated professionals committed to delivering exceptional cleaning results. Contact us today to set up a consultation and take the first step toward an office space that radiates cleanliness and professionalism.

• How Often Should I Schedule My Office To Be Cleaned?

  The frequency of office cleaning services depends on factors like the size of your office, the number of employees, the nature of your business, and your budget. Common cleaning schedules include:

  • Daily cleaning: Suitable for high-traffic offices and those with strict cleanliness requirements.
  • Weekly cleaning: Ideal for smaller offices or those with lower foot traffic.
  • Bi-weekly or monthly cleaning: Suitable for offices with minimal cleaning needs or a tight budget.
  • Seasonal or deep cleaning: Occurs less frequently and includes more intensive cleaning tasks like carpet cleaning or floor waxing.

• What Makes Royal Shine A Good Choice For Office Cleaning Services?

  Selecting the right office cleaning service provider is crucial for maintaining a clean and productive workplace. Here are some reasons Bumble Bee is a great choice.

  • References and reviews: We have hundreds of great reviews and are happy to provide references.
  • We are fully insured & bonded.
  • All employees are fully vetted and must pass a national background check prior to hiring.
  • We can customize a quote that fits your unique needs and budget.
  • We have lots of experience and our cleaning technicians are professionally trained.

• Post-construction jobs

  Post-construction jobs require a custom quote. Please call us at (865) 888-7818 to discuss.

• What Is Post-Construction Cleaning, And Why Is It Necessary?

  Post-construction cleaning is a specialized service that thoroughly cleans and prepares a construction or renovation site for occupancy. It’s necessary because construction projects often leave behind dust, debris, and residues that can be hazardous and unsightly. Proper post-construction cleaning ensures a safe, clean, and inviting space for occupants.

• What Does A Typical Post-Construction Cleaning Service Include?

  A typical post-construction cleaning service includes dusting and cleaning all surfaces, removing construction debris, cleaning and sanitizing fixtures, appliances, and windows, vacuuming and mopping floors, and addressing any specific cleaning needs arising from the construction or renovation.

• How Long Does Post-Construction Cleaning Take, And When Should It Be Scheduled?

  The duration of post-construction cleaning varies based on the size and complexity of the project. It’s best to schedule it after all major construction work is complete. This ensures that the cleaning team can work without interruptions and that the space remains clean until occupancy.

• Is Post-Construction Cleaning Suitable For Residential And Commercial Properties?

  Yes, post-construction cleaning services are suitable for both residential and commercial properties. Whether it’s a newly constructed home, a renovated office space, or a retail store, post-construction cleaning ensures a clean and safe environment for occupants.

Frequently Asked Questions About Our Move In / Out Cleaning Cleaning Services

• What's The Cost Of Move-In/Move-Out Cleaning Services, And How Is It Determined?

  The cost of move-in/move-out cleaning services varies based on several factors. It typically depends on the size of your home, the level of cleaning required, and your location. Larger homes or spaces with extensive cleaning needs may cost more. Additionally, if you have specific requests like deep carpet cleaning those could add to the total cost. It’s best to get a customized quote from a professional cleaning service like Royal Cleaning Services because we can more accurately assess your unique needs and provide an accurate estimate.

• What Does A Standard Move-In/Move-Out Cleaning Service Include

  A standard move-in/move-out cleaning service usually covers a thorough cleaning of the entire inside of the property. This includes cleaning and sanitizing kitchen appliances, countertops, and cabinets; scrubbing and disinfecting bathrooms; dusting and wiping down all surfaces, including baseboards; vacuuming and mopping floors; and removing any trash or debris. Houses and apartments can gather years of dust and grime left by previous tenants. From top to bottom, we’ll clean and sanitize everywhere, and give you a stress-free welcome to your new home.

• How Far In Advance Should I Schedule Move-In/Move-Out Cleaning Services

  It’s advisable to schedule move-in/move-out cleaning services well in advance, ideally a few weeks before your desired cleaning date. This allows you to secure a convenient time slot with the cleaning service, especially if you’re moving during a busy season. Booking early also gives you peace of mind, knowing that your cleaning needs are taken care of, and you won’t be rushed as moving day approaches. However, many cleaning services can accommodate last-minute requests, but availability may be limited, so it’s best to plan ahead when possible.

PRICING & POLICIES

• Services Payments

  We accept all major credit cards. We do not accept cash or personal checks (WITH THE EXEPTION OF COMMERCIAL CLEANING). Our online payments are processed by Stripe which is a safe and secure payment platform where your card information is encrypted with AES-256, which is the standard for data protection.

• Cleaning Service Preparation

  • To ensure a smooth and efficient cleaning service, please provide all necessary instructions for keys, alarms, door codes, and pets before the scheduled cleaning day. Discuss any special cleaning requests or specific needs in advance so that our professional cleaner can arrive fully prepared, avoiding misunderstandings about costs or the visit’s duration.

   

  • Make sure to declutter your home before the cleaning person arrives. The cleaning service is focused on cleaning, not organizing paperwork, toys, dishes, or other clutter. By tidying these items beforehand, you save time and allow the cleaner to focus on their primary tasks. Additionally, remember to secure any belongings you do not want to be damaged during the cleaning process.

• PETS & ANIMALS

  We adore animals, but we understand they might not always feel the same about us. If you think your pet may become anxious during our visit, please make temporary arrangements, such as placing them in a travel crate or kennel. You can provide detailed pet instructions when scheduling your appointment online. Please note that our company cannot assume responsibility for your pets.